Superfoods Company logo
Superfoods Company logo

All articles

What is your shipping policy?Updated 4 months ago

Our Shipping Policy can be found by clicking here.

All orders are shipped by DHL, UPS and USPS and we can deliver to P.O. Boxes.

All orders received before 2PM will ship out the following day, except orders placed on Friday or Saturday.

Orders placed Sunday through Thursday will ship the next day. Orders placed on Friday and Saturday will ship on Monday.

The only exception is if our system flags the address as invalid. If it does, our customer service team will email you to confirm your shipping address. We place a courtesy hold for 72 hours on invalid shipping addresses, so that we can get in touch with you to fix it.

Delivery is available to all 50 contiguous states in the USA only and the District of Columbia. We now ship to Alaska, Hawaii, and Puerto Rico. For Standard Shipping, delivery is 8-12 business days (excluding weekends and holidays). For priority shipping , shipping is 5-9 business days . For Expedited Shipping, delivery is 2-4 business days (excluding weekends and holidays). Shipping time for Alaska, Hawaii, and Puerto Rico is about 2-3 weeks for Standard Shipping, and 1 week for Expedited Shipping. A tracking number will be sent to the email address provided during checkout once the product has shipped.

Tracking numbers are typically posted after 5PM (Central Standard Time) on the day your package ships.

Lost/Damaged Orders

If your order has been lost or damaged during shipment, please contact customer service [email protected]. In the event that your product was lost or damaged on delivery, we will send 1 replacement order, but no refund. The replacement will be sent as long as the customer placed a notice of the lost/damaged order within 30 days. You must first confirm your address with our customer service team before the replacement order will be sent. Please be prepared to provide photo proof as well as evidence of damaged or lost products.



Was this article helpful?